Effective Date: 14 October 2026
At Pro Adda, we respect your privacy and are committed to explaining how personal information is collected, used, stored and shared when you use our website and mobile application.
This Privacy Policy applies to Pro Adda accounts, tournament services, referral features, notifications and related activities. By using our services, you acknowledge this policy, subject to any consent and other requirements under applicable law.
Depending on the services you use, we may collect the following categories of information:
Account Information: Username, first name, last name, mobile number, email address, country code and other details provided during registration or profile updates.
Authentication Information: Information needed to verify your identity and authenticate your account, including verification codes where applicable. Never share your password or OTP with another person.
Referral Information: Referral codes, referring account identifiers and information needed to record eligible referrals and related benefits.
Tournament Information: In-game name, selected tournaments, match participation, team or position details, match results and information submitted for result verification or tournament support.
Wallet and Transaction Information: Where relevant features are lawfully available, we may process wallet balances, transaction records, deposits, withdrawal requests, payment references and transaction status information needed to manage your account.
Device and Technical Information: Device identifiers, app version, notification tokens, IP address, browser information, diagnostic logs and technical events may be processed where needed for app functionality, security, troubleshooting or analytics.
Support Communications: Messages and details you provide when contacting our support team about your account, tournaments, payments or other issues.
We may use relevant information to:
Create and manage user accounts and verify account details.
Provide tournament listings, participation features and match-related services.
Maintain referral records and calculate eligible benefits.
Process and reconcile permitted transactions and withdrawal requests.
Send essential account, tournament, security and service notifications.
Respond to customer support requests and investigate reported issues.
Detect fraud, abusive activity, unauthorised access and violations of tournament rules.
Maintain service reliability, troubleshoot errors and improve the user experience.
Meet applicable legal, regulatory, accounting and record-keeping obligations.
We aim to use information for specified and legitimate purposes and to limit its use to what is reasonably needed for those purposes.
Pro Adda may use notification services to send relevant account, tournament and service updates. Certain device or notification identifiers may be processed for this purpose.
Where analytics tools are enabled, we may process technical usage information to understand app performance, identify errors and improve our services. Third-party analytics providers may process information under their own applicable terms and privacy notices.
You can review your device settings to manage available notification permissions.
We may share relevant information with service providers when necessary to operate Pro Adda, including:
Hosting, infrastructure and technical-support providers.
Authentication, verification and notification service providers.
Analytics and diagnostic service providers, where enabled.
Payment providers involved in a permitted transaction.
Service personnel or tournament administrators who need relevant information to verify participation or results.
Courts, regulators, law-enforcement authorities or other parties where disclosure is required or permitted by law.
We aim to limit shared information to what is reasonably necessary for the applicable purpose. External service providers may process information under their own privacy policies and terms.
We do not offer personal information for sale as a standalone product.
If wallet, payment or withdrawal features are available for your account and permitted under applicable law, related transaction information may be used to process, verify, reconcile and investigate transactions.
External payment providers may collect and process information under their own terms. Their services may also be subject to separate verification requirements.
Never share your password, OTP, payment PIN or other confidential credentials with anyone claiming to represent Pro Adda.
Our website may use cookies, sessions or similar technologies to maintain login sessions, remember language preferences, support website functionality and protect against misuse.
You can manage available cookie settings through your browser. Disabling certain cookies may affect some website features.
We use appropriate measures intended to protect information against unauthorised access, alteration, disclosure or destruction.
No online service or electronic storage method can be guaranteed to be completely secure. Users should keep their account credentials confidential, use trusted devices and promptly report suspected unauthorised access.
We retain information for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes, investigate fraud, protect service security and meet applicable legal obligations.
Retention periods depend on the type of information and the reason it is processed. When information is no longer required, we will take appropriate steps to delete it, erase it or otherwise handle it in accordance with applicable requirements.
Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information associated with your account.
You may also request clarification about how particular information is used or raise a concern regarding its processing.
We may need to verify your identity before responding. Some records may need to be retained where required by law or necessary to resolve a transaction, dispute or security issue.
Users must meet the age and eligibility requirements applicable to the relevant service and their location.
Features involving tournaments, payments or other restricted activities may have additional eligibility requirements. We do not intend to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information in circumstances that are not permitted, contact us so that the matter can be reviewed.
Our website or application may reference third-party games, websites, payment services or other external platforms.
These services may have their own privacy policies and terms. Pro Adda does not control the privacy practices of independent third parties, and we encourage users to review their notices before providing information directly to them.
We may update this Privacy Policy when our services, information practices or legal requirements change.
The revised policy will be published on this page with an updated effective date. Where required, we will provide notice or obtain consent for relevant changes.
For privacy questions, data-related requests or concerns about your information, contact Pro Adda through the official support channel listed on our website or mobile application.
Privacy Contact Email: support@proadda.site
Website: https://proadda.site
Please do not include passwords, OTPs or other confidential authentication information in privacy-related requests.
Pro Adda — Your Skill. Your Arena. Your Legacy.